What happens if I cancel?+
Give us 30 days’ notice. Your site comes down at the end of that month. Your domain, your photos and anything you gave us stay yours.
Can supporters donate on my new website?+
Yes. Your donate page links to the donation platform you already use, and we make the button easy to find. We don’t process donations, and we don’t change how you receive them. Setting up a new donation platform isn’t part of these plans, so ask us and we’ll point you in the right direction.
Do I own my domain?+
Yes. We point it at your new site. We never take it over, and you can move it whenever you like.
Will switching break my email?+
No. We change only the records that point to your website, and we check your email still works before we finish.
What if I don’t love the design?+
That’s why you see it before you pay. Explore your nonprofit’s new website design at no cost and with no obligation. Only move forward when you love the direction. Once you approve and pay, we’ll build the remaining pages, with two rounds of refinements to make it yours.
Who writes the words on my website?+
We do, so your team can keep doing the work. We start from what your current site and Google profile already say about your mission and programs, and you approve all of it before launch.
Where did you get my photos?+
From your own website and Google profile. Where we didn’t have a photo, we made one and marked it, and we’ll swap in yours before launch.
Can I make changes after launch?+
Yes. Send us what you want changed, such as a new event, a new program or a new photo, and we make it. 2 hours of changes a month are included.